Refunds & Returns

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Refund Policy

At Boardstore, we want you to be completely stoked with your purchase. If something’s not quite right, we’re here to help—just note that we do not offer refunds for change of mind, wrong size, or incorrect selections. Instead, we provide store credit or exchanges to make things right.

Returns

You have 30 days from the date of purchase to return an item.

To be eligible for a return:

  • Items must be unused, unworn, and in original packaging

  • A receipt or proof of purchase is required

Please do not send your purchase back to the manufacturer.

Store Credit & Exchanges

If you've ordered the wrong size, colour, or simply changed your mind, we're happy to offer:

  • An exchange for another item (subject to availability)

  • A store credit valid for use in-store or online

We do not provide refunds for change-of-mind purchases.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Used wax

  • Sale items (unless faulty)

  • Custom or special orders

Damaged or Faulty Items

If your item arrives damaged or with a manufacturing defect, please contact us at info@surfboardstore.com.au within 7 days of receiving it. Include photos and a description of the issue so we can assess and help.

Important for Surfboards:
If you believe your board has a manufacturing defect, it must be returned in original condition.
This means:

  • No wax applied

  • No grip pad attached

  • No modifications or accessories added

Boards that have been waxed or used cannot be returned for assessment or exchange, even if a defect is present.

Gift Returns

If your item was marked as a gift and shipped directly to you, we’ll issue store credit for the value of the return. If the gift was shipped to the purchaser, the credit will go to them.

Return Shipping

All returns should be sent to:

Boardstore
14/34 Dunn Bay Road
Dunsborough, WA, 6281

  • Customers are responsible for return shipping unless the item is faulty or sent in error

  • Original shipping fees are non-refundable

Need Help?

Got questions? Not sure if your item qualifies for return? Drop us a line at info@surfboardstore.com.au—we’re happy to help.